Our Contributors

Paul Michaels has over 25 years of executive-level experience in IT working in the Banking, Insurance & Retail sectors in the UK in a number of senior technical and management roles. He has worked with Gartner for many years on a broad range of Performance Management projects and services across Europe and the Far East primarily as Measurement Solutions Director. Paul has led several global engagements in Applications and Infrastructure Assessments, and specialises in advising on IT Service Reviews, Sourcing and Market Price Assessments, Service Catalogues and Charging models.


Pam Ramalingam is a technology industry professional with a twenty five years track record. She has held senior leadership roles in IT strategy and operations at several global corporations including Thales Software, eFunds, Standard Chartered Bank, Tata Consultancy Services and iSoft. Her experience includes strategy, planning and implementation of IT products and services in sectors like Healthcare, Defence, Aerospace and Banking. Pam has expertise in delivering complex global delivery optimization programmes, project management frameworks and building Centres of Excellence, such as the one she built, dedicated to Agile methodologies (including XP, pair programming, SCRUM and CRYSTAL). Her competencies include CISA-COBIT, SEI CMMi and PCMM, alongside certifications in PMP, CISA, ISO Audit, Agile (DSDM), UML and CRISC.

Navin Anand is a business professional with twenty-five and more in the technology industry, having worked with blue chip and mid-sized providers like IBM, Wipro and Datamatics. With a global career divided between the UK and India, he has championed several high impact transformations for enterprises, working through complex structures and cross-border collaborations. He blends strategic thinking with implementation focus, bringing the ability to assess transformation challenges, fostering the mutual trust and creating effective collaboration across internal, external, local and remote teams.


Dr. Hemant Adarkar, a technology professional of nearly thirty years, much of which has been spent in architecting, designing, building and managing technology for IT intensive industries. He is a TOGAF certified enterprise architect, having learnt the Zachman architecture framework from John Zachman himself. His experience includes technology intensive sectors like Banking, Financial Services, Telecoms, Insurance, Trading Exchanges and Brokerages. In addition to being a technology guru, Hemant has experience of auditing and building global delivery services centers, centers of excellence, quality assurance practices, vendor management and infrastructure management. His major career stints have been with JP Morgan Chase and Infosys.


Sudha Iyer is a technology professional with over twenty-five years in the IT outsourcing industry. Sudha has a strong track record of effective engagement governance, a rich experience of implementing process models for software development, testing, support and maintenance, across local, in-house and remote teams. Having led complex transformations for enterprise customers, as also global software brands in ERP, SCM and Systems Software, Sudha brings together the best practices of the two segments. A certified MSP Practitioner, a certified IS auditor (CISA), Sudha also has certifications in ITIL and software quality assurance.

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